Not so much fun after all. - Recensione dipendente - Guest Services Manager presso Caesars Entertainment

1,0
13 giu 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

(My experience comes from Hotel Operations) Prior to the rescission, Harrah's was a pretty good company. Management staff was good and so was the amount of information shared with employees. Benefits and pay for entry level positions were pretty completive.

Svantaggi

2008 was a year of changes for Harrah's and it brought a new management team to most of the hotels. These management teams cleaned house and left us with pretty much the worst apples of the bunch. 401k matching was taken away, hotel staff was cleaned out, strict rules were put into place in order to find ways of letting go of staff members without having to pay them unemployment...ect... Management meetings consisted of how many more people we can let go and how can we make things uncomfortable for other team members so they would quit (so upper management wouldn't have to lay off...again...to avoid unemployment). Once you got on this new management's bad side you were there for life. These elephants don't forget. Focus was taken away from employee development and now put into "Project Green" to save the company money. Hotel guests ALWAYS come first at Harrah's as well. To the point where if one guest complained about you doing your job, the way you were instructed and trained to do so, upper management would force us to write up the lower level employee. Harrah's new motto was "Write up first, ask questions later." No one ever bothered to check to see if there are obstacles standing in the way of doing your job.

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5,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company and opportunities to move up!

Svantaggi

It is a lot of work but very worth it!

2,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Peers and teammates are supportive of each other. For a digital organization, the pay was very good but I believe they've significantly reduced salaries. Some of the managers were very good.

Svantaggi

The Caesars Digital team operated in a flat organization, where some GMs were trying to actively manage teams of 75-150 individuals. Career growth is almost non-existent as a result. C-suite management was non-existent and came from finance or hospitality backgrounds. Org success was purely tied to annual EBITDA and without understanding of how a digital/engineering organization should be run, resulting in disconnected employees (most of whom were remote), lack of scalable structure, and zero oversight.

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