Vantaggi
Initial training is reasonable Out on the road most of the time I have realised it's time to leave
Svantaggi
Capita run the TV Licensing brand on behalf of the BBC. When we arrive at the door the person is either not in, doesn't answer, has a licence already and we don't know due to the shambolic database that we run, doesn't need a licence or is trying to avoid buying a licence. Years ago this used to be an easy job, but now people are getting wise to us and our practices through the internet and especially YouTube videos. Many people have figured out that they can legally watch TV without our licence using catch up services and Netflix, amazon etc. The problem is that by the time that we arrive on the doorstep, they have had a long stream of threatening letters from us. Their reactions range from closing the door on us, through abuse, to situations that look like they may become violent. Yes, we do catch eveaders, usually single mums on council estates and we prosecute them. Far more often we get a stream of abuse, with people asking if we enjoy supporting an organisation that allowed Jimmy Savile to roam free. This situation, which is of the management's making is causing a huge turnover in staff, and that is always a good measure of a company.