Vantaggi
It's a remote position, and that's about the only benefit.
Svantaggi
If this role weren't remote, nobody would stay for minimum wage. I've never experienced a job like this before. You're expected to handle 50-80 calls per day while juggling around four different CRM systems. On top of that, every call requires you to fill out a form that takes five minutes, but you're only given one minute for after-call work. The pressure is ridiculous, and to make matters worse, you're constantly dealing with angry and difficult customers. If you value your mental health, this is not the job for you. The micromanagement is overwhelming—they hire people to monitor your every move, and team managers always contact you to point out things you've done. It's just not worth it. Always short staff, nobody stays.