Micromanagement and stressful - Recensione dipendente - Customer Service Coordinator presso Capital One

1,0
1 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

None. No positive things about this bank

Svantaggi

You’re not allowed to get sick here, you get 1 point for calling out and after 7 points you get terminated. No work life balance, no weekends off, everything is about metrics, Micromanaging based on metrics and numbers. Agents are held accountable for things that are out of their control. It’s very hard to get PTO approved, calls are back to back, no room for growth. Agents leave all the time, that’s why there is high turnover.

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5,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very friendly and helpful co-workers

Svantaggi

Worked with only one department instead of working with multiple departments

1,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Svantaggi

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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