Great culture - Recensione dipendente - Performance Specialist presso Carat Group

Very good culture and kind leadership

job growth can vary based on overall company performance

Remote work High profile clients

Senior leadership on the account was largely absent, operationally negligent, and unwilling to take accountability for issues that had been building long before newer managers were brought in. There was little meaningful support from senior executives, media leadership, or the broader ad ops/planning structure. Basic operational requests were routinely met with pushback, excessive SLAs, or a general unwillingness to do even simple tasks such as updating reporting columns, entering basic data, or supporting routine campaign hygiene. The result was a bloated structure of junior to mid level ad ops/media planners who blatantly refused to contribute to any client workstreams, and not held to account (and even encouraged not to help) by their Director/VPs, while only one or two individuals were left carrying the client relationship, strategic initiatives, reporting needs, and day-to-day execution. The most frustrating part was the gap between title and contribution. Senior Directors and VPs were frequently absent or disengaged, and only inserted themselves when it was time for quarterly invoicing and audaciously demanding budget in the most entitled manner even in the midst of very blatant performance issues.  Critical workstreams were under-supported, performance visibility was poor, and millions in paid media were managed without the level of basic optimization, reporting discipline, or strategic rigor that a high-profile client should expect. Instead of holding senior leaders accountable for the mess they created or allowed to persist, the organization appeared more interested in scapegoating newer middle managers who were brought in to stabilize the relationship. There was also a broader cultural issue around immature, dismissive, and disrespectful behavior from leadership, which made the environment feel unprofessional and toxic.   I could go as far as to say the executive team cultivated a racist and hostile culture based on the constant beratment, disrespectful and condescending tone in which executives spoke to BIPOC middle managers. I have never worked with a group of senior leaders who so consistently displayed such a combination of absence, entitlement, poor judgment, and lack of accountability. For an agency of Carats size and reputation, the level of executive negligence was genuinely shocking.