Vantaggi
work from home & working with the Medicaid population
Svantaggi
upper management does not support staff. I sent an email to my supervisor about not having access to my call reviews. I sent a follow up email 2 weeks later. 2 weeks later I sent one more. 8 months later I was asked why I was not reviewing my calls. I advised I was waiting to regain access and my supervisor blamed me for not sending a 4th follow up email instead of taking ownership of her oversight and fixing the issue. I complained to HR about her unresponsiveness. 3 weeks later I was let go because as I was speaking on a call, the caller interrupted me and I asked them to please let us both speak one at a time. I was told I spoke over the caller and that was the reason I was let go. The caller was understandingly upset because the company has sold claims processing overseas to pay less and in the last 8 months I have seen more incorrectly denied claims and incorrectly upheld appeals than I have in the 5 whole years I worked there combined.
