Awful - Recensione dipendente - Corporate Sales Executive presso Chess ICT

1,0
20 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Perkbox Healthcare scheme Remote working

Svantaggi

Outdated blueprint peddled out annually about how great Chess is, miles apart from what it's actually like. Marketing is non existent and miles behind competitors. The upper hierarchy are so completely out of touch with reality, they have no interest in developing their staff. Continuous change of commission scheme to reduce the take home pay. Targets have shot through the roof to be completely unsustainable. Two experienced leaders have left. One replacement is so completely out of their depth and has no consideration for their team. There's a continuous stream of people leaving in their droves, taking years of experience with them some of which have been here over a decade. The company is so blindly focused on acquisitions, it fails every year to budget accordingly for adequate investment in staff - Training sessions are delivered at a lightning pace at the monthly get together by someone who generally isn't experienced in delivering training so it goes over people's heads. Salary adjustments are pitiful, compared to the market, unless your face fits. Monthly stand ups are held, the message conveyed is out of touch message and in a different format each month. The message shows no concern for the people most important to the business, the staff and customers, it's all about maximising profits at any cost. Outdated systems and processes, so much red tape preventing staff from doing the right thing. Numerous departments operating a "computer says no" attitude. Don't do it, you will regret it.

avatar
Risposta di Chess ICT
8mo
Thank you for taking the time to share your feedback. While we're pleased to hear you valued benefits like Perkbox, our healthcare scheme, and remote working, we're genuinely sorry to learn that your experience at Chess did not meet your expectations. We take all feedback seriously-especially when it highlights areas where we can improve. Your comments about leadership, training, marketing, and staff development have been noted and will be shared with the relevant teams. We acknowledge that change can be challenging, and we’re committed to ensuring that any transformations we undertake are sustainable, transparent, and in the best interest of our people and customers. We have invested in bringing new talent and ideas into our Marketing department, along with experienced sales leaders to further define our sales strategy. We appreciate your candour and hope that, despite your concerns, you found moments of growth and connection during your time with us. We wish you all the best in your future endeavours. If you wish to discuss further, please do not hesitate to reach out to peoplefeedback@chess.co.uk

Esplora altre recensioni su Chess ICT

5,0
12 ago 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing place to work at

Svantaggi

There are no cons for this

1,0
10 apr 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Urm, I always got paid on time... You do get to work from home, but it gives you no freedom and you feel chained to your own desk.

Svantaggi

I really don't know where to start with this review. I worked at chess for 9 months and in that time I had 3 different line managers (all clueless) and the company staff turnover was unbelievable. The way chess treat customers was my first concern. The business has only grown because of multiplie acquisitions and the churn rate of customers is shocking! Winning new business is impossible due to their bad reputation. Their internal systems were clearly developed 15 + years ago and impossible to work with! They use no CRM so you have to manually do everything! The worst part for me was the crazy targets that are defined by your base salary. Meaning that the rest of the sales team know what you're being paid, which in certain circumstances can create big problems. In my time at chess, I never met a single colleague who enjoyed their job, and they still bang on about their 'culture', but it's more toxic that anything I've ever encountered. They don't provide you with what you need, so you're forced to split deals with other sales colleagues in order to obtain the necessary info. You get the miminal 20 days holiday and if you're sick you won't get paid. Even if that sick day was caused by catching Covid 19 at a trade show you attended for the company. I was also told that if I was to write this review then I could say goodbye to a reference.... If you are reading this review and considering accepting a job from chess theb please reconsider. If you check all the major reviews sites then you will get an understanding of the customers pain.. Don't be fooled by any of the positive reviews as most of them are fake!

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