Vantaggi
The hourly pay for a entry level customer service position is pretty decent with Chewy.com. However, you will never get a raise regardless of your work ethic. There are no "Pros" to working there.
Svantaggi
I have personally seen several hardworking customer service representatives , including myself, be told that "Chewy.com is growing and not giving raises/promotions at this time." However, you will see certain people, who have been with the company for less time than you, move to a lead position or a new department, which pays more. These certain people are the tattletales I mentioned earlier. "Ratting" or falsifying the truth to your superiors is greatly encouraged/expected and the awful upper management will run with these claims, no matter how false or proven untrue. You will be expected, out of training,to have the ability to take back to back phone calls for your entire shift and also handle 4-5 live chats at the same time, without mistakes. The company refuses to hire an appropriate amount of reps to handle the huge volume of calls and chats and if you make any kind of honest mistake, it will be copied and pasted and sent out through a company wide email, which is embarrassing and brings down everyone's morale. These emails are sent with the intent to make the reps looks stupid and it does a good job at doing that. Do not even consider working overnight! The team of overnight reps are the laughing stock of the company and are treated horribly. Team leads are either ineffectual or incompetent puppets -- or well-meaning, but handcuffed babysitters. EVERY aspect is micromanaged by a management team indifferent to actually solving real problems but only concerned with advancing a "Children of the Corn" cult-like atmosphere to substitute for the apparent disdain they have for their staff. Giving candy to their staff is their substitute for more important things like sick days. And don't ever call out. You have to make three different phone calls just to get approval -- if you get approval at all.