Good Benefits, but Extremely Stressful!!! - Recensione dipendente - Customer Service Representative presso Citi

2,0
14 gen 2009
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The health benefits are pretty good. Which is good, because you are going to need it from the extreme stress of working under pressure.

Svantaggi

Lunch times and schedules are shortened often, at will by management. Too much inconsistency in how information is given to customers. Not much support from management if you need assistance. Too much mandatory overtime required. Many customers are very frustrated with lack of real help when they need it and they hate us for it. And as a customer service agent, you are the first to hear the customers anger and frustrations. And they are plentiful.

Esplora altre recensioni su Citi

5,0
20 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Strong name recogition. Global footprint

Svantaggi

Outdated trading systems, hyper competitive equities department due to relatively lower street ranking

3,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Hybrid schedule, supportive managers, opportunities

Svantaggi

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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