Vantaggi
Very laid-back compared to other banks (so I've been told from colleagues who worked at previous banks before Citizens). Almost ever manager I've had (I've had 5 managers in my two years there [see below]) has been great in terms of engagement level. Every regional manager I've ever worked with has been great as well, and they all seem pretty willing to help promote anybody who is willing to put in the effort. If you can negotiate it properly, the pay is great as an entry level job (disclaimer: I did have prior sales experience at Best Buy for 3 years, which is a company that I know Citizens loves hiring from as I have 10 other friends who work here from BBY). They are also willing to walk you through the whole way, as they did with me (having absolutely zero banking experience).
Svantaggi
There is a lot of turnover, especially in the in-store branches which ruins team atmosphere and makes customers angry. I would say the job (Universal Banker) is very sales-driven, being asked on how your sales are doing all throughout the day. Working in an in-store branch, I don't find the work-life balance to be as convenient when compared to other banks, but it's significantly better when compared to most other entry-level jobs.