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      Citizens

      Azienda coinvolta

      Recensioni su Citizens

      GROWTH is encouraged here - Recensione dipendente - Contact Center Specialist presso Citizens

      5,0
      1 mag 2025
      Contact center specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      This is a company that cares about the welfare of it's employees. All companies say that, but this one actually asks how you're doing, what they can do better (for YOU, not just the customer) and they are actively involved in helping employees succeed and grow and move up (or happily stay put if they want). The culture here is what I'm impressed by. I'm comfortable here, always feel heard, always supported. Also, working from home is a huge plus for me. Love that.

      Svantaggi

      Well...this is a call center job. Customer service isn't always fun. There will be calls back-to-back at times, you'll get yelled at every now and then, the call metrics can be a pain, but this is a call center job. That's just the nature of the beast.

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      Risposta di Citizens
      1y
      Thanks for sharing your thoughts! It's fantastic to hear that you're enjoying your time with us and feel supported by the growth opportunities offered to you. We appreciate all your hard work - our Contact Center colleagues play a HUGE role in supporting customers in their time of need. We truly couldn't do it without you!

      Esplora altre recensioni su Citizens

      5,0
      24 giu 2026
      Wealth intern
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Best culture in banking by far

      Svantaggi

      No cons I can think of!

      3,0
      4 mag 2026
      Contact center representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Svantaggi

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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      Ricerche correlate: Offerte di lavoro di Citizens | Stipendi di Citizens | Benefit di Citizens | Colloqui di Citizens
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