A True Startup Experience - Recensione dipendente - Senior Customer Success Manager presso ClickUp

5,0
3 mar 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I have been at ClickUp for a number of years now and had the chance to watch it grow from about 200 employees to over 1000. A lot of companies haven't been able to navigate the economic struggles of the tech world over the last few years, Fortunately, ClickUp has not only managed, it has thrived. Here are some of the reasons why in my opinion: Exceptional Collaboration - ClickUp gives you the opportunity to work cross functionally and not feel pigeon-holed into doing one job. This is still a startup and you can expect to wear a lot of hats and be given a lot of responsibility Open Communication with Management - Leadership is very transparent about the state of the company and our growth projections. The people that work here have vested interest in the success of the company and that drives everyone to work harder together Navigating Change - ClickUp moves very quickly when making changes. This can rub some people the wrong way but that is the nature of why some startups fail and others succeed. If you can roll with the punches and bring value to your department, you will be rewarded. Positive and Uplifting Work Atmosphere - ClickUp's leadership team is very strong. Everyone feels that we are being led in the right direction and it shows from the way they choose their managers. All of the managers I have had here at ClickUp have lifted me up to be the best CSM I can be. I am still learning and still growing. That is hard to find. Others: - One of the best office spaces in San Diego, hands down - Flexible PTO and remote work options - Awesome company culture that still feels like a fun startup (this is hard to find too) - The product is incredible. Our customers love it and that literally makes my job 1000x better - Coworkers that actually care about your well being and inspire you to achieve more

Svantaggi

I see some negative reviews here and while I disagree with them, I can see why they left. Here are my thoughts: - Fast-paced environment - ClickUp only hires A-players. We run performance reviews regularly and make it very black and white if you are meeting expectations. Some people thrive under this and some don't. We are in an incredibly competitive industry and we are racing to capture market share. If you don't have the drive to be the best at your job and ultimately help lead the company to a successful (and financially rewarding) exit, then this may not be the best place for you - Full workload - I hear some of my friends talk about trying to find a "remote job" with the expectation that you will have a 20-30 hour work week. That is not ClickUp. There are jobs out there that fit those expectations but they aren't conducive to high pay and personal growth. ClickUp pays well and they expect you to challenge yourself, challenge your team, and ultimately grow into a high-performing contributor. At the end of the day we all want to hang our hat on being a part of this story and that comes with a full workload - Leadership Changes - This is going to happen at any startup but it can be difficult to manage sometimes. At the end of the day though we are building a company that is going to take us further faster. Sometimes change has to happen in order to grow

Esplora altre recensioni su ClickUp

5,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Lots of opportunity to affect change. Solid product.

Svantaggi

Typical industry problems, no unique cons.

2,0
18 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some smart, ambitious people who you can learn a lot from.

Svantaggi

This place is an unstable, toxic mess, and leadership is largely to blame. The C-suite is full of egos and seems to make goals and quotas up out of thin air, then cleans up the fallout from poor planning and overhiring with layoffs. There have been three company-wide mass layoffs in less than four years, and that doesn’t even include the many layoffs that have happened quietly behind closed doors. The toxicity at the top trickles down through the entire organization. VPs put pressure on middle management, who then pass that pressure on to ICs. The company can’t seem to keep leaders in place for more than six months, which creates constant chaos and confusion. Strategies are always changing, priorities shift every few months, and nothing ever sticks long enough to make a real impact. Promotions seem to be based more on politics, favoritism, and who can make the most noise than on actual performance. The same people get promoted year after year, and many of them seem underqualified for the titles they hold. If you’re good at self-promotion and have the right relationships, you’ll probably do fine. If you’re quietly doing great work, don’t expect the same recognition. HR keeps saying they’re working on improving the promotion process, but I haven’t seen much change. If you’re considering joining the GTM org (especially the operational side) I would think twice. The new leadership loves to talk about transformation, improvements, and exciting changes, but there’s usually very little follow through behind the messaging.

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