Vantaggi
-New employees have ample time to train and shadow experienced employees before they are exected to perform on the phones. Veteran Support team members can ask novice questions without fear of shame or reproval.
-Support Team treats each other like family. In our regular office environment, the team is frequently treated to donuts and pizza (among various other snacks and bakery items). We have several annual cookouts and get-togethers that open the door to meet most everyone in the company. Morale could not be higher for those that care about the future of the company and software.
-Management is extremely dedicated in resolving any issues that are brought to their attention. Customer satisfaction MATTERS to the owners, and the entire team can pride ourselves in that. ALL reported software issues are treated with priority and are resolved in a timely manner. Our team understands that communication and transparency are key to our success. Club Prophet cares about their customers and employees, and I wholeheartedly agree with other reviews that praise our owners and management.
-Support Supervisors are always willing to drop what they are doing to assist the Support team with issues in real time. No matter the issue, there is always a knowledgable team member that will offer assistance to help our customers. Good employees understand that our happiest clients are those who rarely call in for Support. There are hundreds of silent customers who would have nothing but good things to say about our software and our team. Our JOB is to help clients who are in need, and we'd all be working somewhere else if there was never a call waiting.