Its a good company but this company will randomly fire a bunch of people and move in a different direction no warning! - Recensione dipendente - Developer presso Collegis Education

Very pleasant people to work with, all remote, very nice.

Lots of layoffs and AI pressure. You won't be pushed in terms of skill here which could be good or bad.

The position is a remote position.

The company environment presents several challenges that make it difficult for employees to succeed. Training is often insufficient and does not properly prepare new employees for the daily workload, which includes handling multiple calls, chats, and emails simultaneously. Quality Assurance frequently identifies issues but does not provide clear guidance during training on the correct processes, leaving employees to learn through trial and error. There is also a strong sense of micromanagement throughout the workplace. Many experienced employees appear more focused on discussing new hires rather than helping them adjust and improve. Additionally, some managers use Slack conversations to make indirect or negative remarks instead of addressing concerns privately, which can create an uncomfortable work atmosphere. Another concern is the lack of support for the tools and systems employees rely on. Computer and software issues that impact productivity are often not resolved promptly, making it difficult for agents to perform their duties efficiently. In many cases, Customer Support Associates (CSAs) appear to have more operational knowledge than Technical Support Agents (TSAs), and escalation requests are sometimes denied without fully reviewing the ticket details. Agents are also asked to provide information that is already clearly documented in the ticket. The communication culture also contributes to a negative environment. Slack channels intended for assistance are sometimes used to publicly criticize agents instead of offering constructive, one-on-one guidance. The pace of the workplace often feels similar to a fast-food environment combined with call center pressure, where the workload moves quickly but management and supervisors do not always provide adequate support. Finally, there appears to be limited diversity within management roles, and new positions are often created primarily for long-term or seasonal employees rather than focusing on fair development opportunities for the broader team.