Vantaggi
Free cable. Good insurance
Svantaggi
They told me I would be working in the “upgrade department” only to tell me at the end of training that the upgrade department and loyalty departments would be merged into one. From that point, all the sales calls went away and we received nothing but calls from customers wanting a new deal on existing service. To make matters worse, we were told not to give these customers new deals in their service unless they added a service. Therefore, on top of getting yelled at by management about dwindling sales in our new department , we also got yelled at almost every call by irate customers who could no longer call to get their promotions extended. Our “training” for this new department consisted of one one-hour meeting of about 100 sales reps. As you can imagine, very little of what we were actually going to be doing was conveyed. The new department started in December when all of management was out on holiday vacation, so for the first month, we had no support from anyone in management. Poor execution. All of this created a hostile working environment in which you got chewed out on a daily basis by management and customers alike. Comcast should be ashamed of themselves for how this call center is ran.