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      Conduent

      Azienda coinvolta

      Recensioni su Conduent

      Good to Marginal - Recensione dipendente - Retention Specialist presso Conduent

      2,0
      16 apr 2019
      Retention specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Better hourly salary rate then other Call Centers in the El Paso area.

      Svantaggi

      Current bonus structure was altered making it more difficult to achieve due to the recent acquisition by Sky View. Added additional sales duties to the Retention agents driven by increased disconnects due to inflated price structure of Cox Communications. Needs systems update. INAV was down frequently. Even though the training was 10 weeks long it still did not prepare you for the floor Supervisors were frequently not available for assistance. Too many codes for different TV packages. These codes could have all been put in the back end making the entire process much easier. Long training curve due to the number and variation of coded needed to learn.

      Esplora altre recensioni su Conduent

      5,0
      8 gen 2026
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      I get to work remote

      Svantaggi

      IT isnt really much help

      1,0
      22 mag 2026
      Contract customer service agent
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Paid on time, provided equipment, decent benefits from day one, nice co-workers

      Svantaggi

      Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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