Vantaggi
The company doesn’t follow its own work life balance for CSR as the leads enjoy and the CSR only slogs it out will full day calls. The worst part is the Lead themselves have no knowledge about the product or client offerings and how to go about resolving it. The company policy says no discrimination in titles, but I don’t see them follow it.
Svantaggi
No growth. The company doesn’t give a damn about the CSR teams. It’s like we are just a slave here to work with them with less appreciation. You can check Glassdoor or Indeed on the reviews as well as when you join you can see the attrition rate which is higher than any other company in the CSR section. I would like the clients to notice the paying rates to the CSR so that they can value the payment they are doing towards Conduent towards the project for the type of work they make us CSRs do.