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ContactUS Communications

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Great Company, Horrible employees - Recensione dipendente - Customer Service Representative presso ContactUS Communications

1,0
7 mar 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The brands they represent are interesting and cool. Upper Management is always free for word and keeps an open door. People learn your name quick. The company is actively growing and looking in-house for growth and management.

Svantaggi

Everything else. Not only is everything filthy and only the trash is removed regularly, the bathrooms are filthy. I would rather use a porter potty daily then use their bathrooms. If the toilets are not clogged, they are smeared with urine, feces, or blood. There is a lot of favoritisim. The managers will vto people for no calls no shows and not others. Some people will be written up for attendence or dress codes while others will slide by while wearing crop tops, hats, pajamas, hair bonnets, ect. There is team, the lingerie brand I will not name, that is plain distasteful. Is the girls (because they have refused to hire men) aren't dodging calls, talking about fellow coworkers, or fighting, they are talking about filthy topics so loud that if I can hear it across the floor, customers can hear it. Even their only SUPERVISOR participates in this talk. The girls constantly talk about how the supe dodges calls, hides out in the smoking area, or tries to pass along work. Their manager doesn't seem know what she is doing. You can hear the girls talk about her when she is not around and what they get away with. Other managers, training leaders, and supes are hit or miss. One supe for the plus size brand makes me feel uncomfortable. But HR is so dismissive you can not talk to anyone. They also play music. Never have I been in a call center that played music for quality assurence. But they do. Some nights you can hear the fowl words in the lyrics. They constantly have it issues. I'm just scratching the surface. I personally think they had an amazing item. But some how it slipped from leadership.

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5,0
7 mag 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good work environment to work

Svantaggi

None that I can think of

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Risposta di ContactUS Communications
1y
Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
3,0
15 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Svantaggi

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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