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ContactUS Communications

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Super Stressful, Training? "Forget About It!" - Recensione dipendente - Customer Service Representative presso ContactUS Communications

2,0
4 giu 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great coworkers, can work from home, ok pay.

Svantaggi

Training is seriously lacking. One week of reading from a computer screen, then "nesting" i.e. cold calling with no preparedness for real life calls - keep customers waiting while supervisors are of very little help. Most Supervisors are too busy reminding everybody that they are Supervisors instead of offering genuine assistance.

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5,0
7 mag 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good work environment to work

Svantaggi

None that I can think of

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Risposta di ContactUS Communications
1y
Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
3,0
15 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Svantaggi

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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