Incredible Team Spirit, Awesome Customer Service: Continuant Reshapes the Mold - Recensione dipendente - Dipendente anonimo presso Continuant

5,0
14 ago 2013
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It is a team-oriented atmosphere with excellence at the core. We are encouraged to provide a win-win situation for our customer and Continuant, most often placing the customer first. The Customer Service Center is unparalleled in the way Continuant's team members serve the customers. Thinking of the many times I have called a call center and was placed on hold for far too long, Continuant sets the bar for amazing customer service. The culture statement speaks for itself: "Our culture is rooted in excellence, and the passion and character of our people."

Svantaggi

Starting pay for customer service representatives is low, and breaking the ceiling to move up to better pay is probably the hardest endeavor. Though, with Washington State's minimum wage being the highest in the country, one shouldn't complain. And once a CSR moves up, the financial issue diminishes greatly.

Esplora altre recensioni su Continuant

5,0
18 lug 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good size company with a small company feel. I am always amazed at how much everyone celebrates victories by their colleagues! Great opportunity to grow with the organization if you are willing to put in the work. Excellent HQ in Fife with pickleball, massages, chiropractor, and doctor on site.

Svantaggi

I have no cons to write.

1,0
22 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great coworkers! There are also 1-2 great managers!

Svantaggi

Really bad benefits. Really low pay. Really poor leadership. The product doesn’t compete well in the market (in reality it doesn’t compete at all). The company’s obsession with EBITDA drives almost everything. Every decision feels geared toward squeezing a little more profit out of the business rather than making it a better place to work or a better company for customers. It feels like they’re putting makeup on the company for a future payout instead of investing in its future. The people paying the price are the employees and customers. The people benefiting seem to be the founders. Nepotism is also a significant issue. Family members appear to be given opportunities and positions that aren’t always earned on merit, and it’s not uncommon to see the same people shuffled from one department to another regardless of performance or qualifications. The result is an organization that often feels more concerned with protecting insiders than developing talented employees or building a stronger company. I would strongly caution anyone looking for stability, professional development, or real career growth. Continuant is where careers go to stall out. Too many talented people have spent years there only to find themselves in the exact same place they started. Don’t make the same mistake many of us did

1
Vedi recensioni per: Utile|Valutazione|Data|Tutto