Supportive management and good work-from-home setup, but difficult customers - Recensione dipendente - Customer Support Specialist presso Cox Communications

4,0
13 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working from home is nice, free Cable and internet just pay rentals for equipment. Solid support form Management.

Svantaggi

Over entitled customers, yearly price increase witch cause extra work for no good reason. You do everything a Customers support agent such as Trouble shooting billing and Sales. Customers do not want to be upsold trying to get their services restored. Mobile phones suck

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5,0
23 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexibility, Work life balance and benefits

Svantaggi

Stability can sometimes be an issue with constant changes

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Risposta di Cox Communications
3mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
4,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Svantaggi

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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