Cox Communications, there is a great deal of room for improvement. - Recensione dipendente - Technical Support Representative presso Cox Communications

1,0
12 apr 2009
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Conveniently located close to residential area, good for part time employment, however, look for other opportunities. Very structured work environment when it comes to metrics. Some training is very thorough. If you have the skillset to become a field tech, that's the best department to work in. Some good work ethics policies set in place. Field technicians are the best when dealing with the customers. Have really nice approach and very knowledgeable with installing and fixing the services.

Svantaggi

Some negative and rude people work there. Dress code is a little too lax for a Corporate environment with the exception of field techs. The overall operating system for their video, cabling, and telephone systems is much too complex for the employees to work with and should be something a little more user friendly without having foreign error messages that only the computer programmers can understand. A little disharmony between employees which could fit many different company types. Some trainers are a little too distracted and need to be a little more focused when training their employees. If the company expects the employee to attend training, then some of the trainers need to give 100 percent of their time to training. A little too much micro management. Management needs to learn to have a little more faith in the employees that they choose, then they would not need to micro manage employee's work.

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5,0
2 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Svantaggi

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

4,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Svantaggi

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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