Not enough to keep employees - Recensione dipendente - Call Center Agent presso Cox Communications

2,0
2 set 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

decent pay for a call center

Svantaggi

disparaging differences how different departments are treated due to revenue saving vs tech support. each department do their part for the customer and the company and should be treated equally as such. customers are borderline verbally abusive and it's globally acceptable regardless of who answers the phone and when explaining to management why the phone call went poorly the agent is told to put away the excuses and be accountable. that environment is a ruination of good people and top notch employees.

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5,0
2 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Svantaggi

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

4,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Svantaggi

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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