Vantaggi
They paint a nice picture of Cox as a company - they are great at providing excellent internet and cable to customers. People who stay in other roles do grow into many possibilities. They have decent awards that they have to give their retention team in order to keep anyone on this role. Many of the hourly employees are super nice and hard-working people.
Svantaggi
The job is unsustainable - as clearly indicated by the ridiculously high attrition. You get all your PTO and sick days in one pot, which seems generous until you realize that you end up using your 2 days accrued each month just to survive the brutal work days, so when you need an actual vacation or sick leave, you don't have any days available to use. The team gets penalized for deceased customer accts and MOAs, and the hourly rate is so low, if you don't make your little bit of commission once a month, it's like you're working for nothing. Also, they don't place people in roles they're suited for - they just want ppl to fill the constant vacancies in attrition. Horrible and unhealthy role.