EVERYTHING else you could imagine is a CON. Be ready to be verbally abused by customers 5 days a week, and back to back calls that never stop! If you’re thinking about taking a personal break because you need to pee or you need water from being stuck on the phone all day, don’t! Because you risk getting an “occurrence” which is like a slap on the wrist. Don’t get more than 5 slaps on the wrist otherwise they frown upon that— even if you have met your selling “goal”. They want you chained to the phone at all times, because every second you’re not available to force things on a customer to spend extra money on, it means less money for steak, lobster, and fine wine for the ones constantly breathing down your neck! And get ready to be bombarded with messages and emails from 20 different managers hounding you to sell more hbo or fancy internet packages when 90% of the customers who call are either upset or angry because their bill is way too high or we added $120 in fees without advanced notice… the list goes on and on and on… So RUN. Run as FAR AWAY as you can from this dreadful place if you’re considering a job as a customer care agent with Cox!
