Vantaggi
The give cheap snacks (Debbie snack cakes, chips) to the employees so that they don't leave at lunchtime.
Svantaggi
I worked for almost 2 years in filthy restrooms, they NEVER vacuumed the carpets, whole office smelled like marijuana, the employees were high and loud, silly rules that constantly changed for call-taking (how many times to say the customer's name in a call), nasty keyboards and furniture, too cheap to hire a cleaning person, team leaders looked like 12 year olds. The health insurance is unusually high for the pay, so no one buys it. Full time does NOT guarantee you 40 hours a week, its more like 32 hours.