Can be stressful - Recensione dipendente - Customer Service Lead Agent presso DHL

4,0
22 lug 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good atmosphere, look after staff

Svantaggi

High volume workload is expected, if you can not handle a busy office then this is not for you.

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Risposta di DHL
5y
Thank you for taking the time to evaluate us. We thank you in advance for your years of service to our company. We are pleased that you have experienced a good working atmosphere in our company. Your suggestions for improvement help us to become better. We wish you all the best in your professional and private life!

Esplora altre recensioni su DHL

5,0
6 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I have a lot of good things to say about DHL. The company really cares about their talent. Benefits are good. The pay is good.

Svantaggi

Only bad thing is the micromanaging of some supervisors.

2,0
21 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Salary, peers and 4 ten hour shifts

Svantaggi

Human Resources and Upper Management

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Risposta di DHL
2mo
Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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