Customer Service Representative - Recensione dipendente - Customer Service Representative presso DHL Express

Management is not transparent, lots of "TBA" as a result of management completing tasks at a slow pace. VERY HIGH turnover makes the workplace seem unstable. Use of contracted employees who don't receive the same training can cause heavier workload for full time employees when things arent don't right the first time. Many of the calls taken are in an escalation nature, customers are very rude towards our kind of business-management will oversee this, as they do not take calls day in and day out. As a result of management not taking calls to get a feel of the business they often are out of touch of the nature of the work.