Company doesnt focus on customers all operationally focused single coverage if at all is the norm! - Recensione dipendente - Sales Manager presso DICK'S Sporting Goods

2,0
13 ago 2012
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Not goin to be laid off because the HR department doesnt exist.

Svantaggi

This company doesn't even understand how the stores are run from an operational and customer service standpoint. Tasked to drive service and cut payroll weekly!! How can you serve customers when managers ring registers because the company wont pay for cashiers. There is a huge disconnect between what actually can be acomplished and what is demanded from the corporate office. There is no way that this company is going to sustain growth when other companies are actually customer focused and not 90% operationally focused and 10% customer focused. I often walk into other big box retailers and see three times more associates in there stores to help where as in my store I have 3-4 in the whole store how can you honsetly think you are serving the customer whis this type of staffing. The problems that this company faces are right in front of its nose but it is blind to the fact that it needs to deal with them by actually dedicating resources to it!!!

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5,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Employee Discount Opportunity to provide customers an experience in which they can be confident in buying a new shoe for style, function and support-related reasons. Great selling tools, devices and display fixtures to work with

Svantaggi

This is not really a con since I believe it is an important part of the job. Newer and current workers may need to keep up up to date and do research on products in order to be able to help customers effectively and efficiently.

2,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Unlimited PTO with 401k match is awesome

Svantaggi

- Performance expectations were often unclear or inconsistently communicated, Feedback was reactive instead of timely and actionable. - Leadership quality varied dramatically by manager, with limited coaching or mentorship. - Constant shifting priorities without adjusting expectations or workload. - Psychological safety was lacking, Honest communication feel risky. - Leadership messaging around culture didn't match day-to-day reality. - Process was often valued more than impact or results. - Compensation well below market, w/little flexibility during negotiations. - I felt excluded from key conversations and opportunities that were important to my success.

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