Vantaggi
The pay was quite good when looking at industry trends. If you happen to be an RSE you can be remote. The work/life balance in CS specifically was quite good - it was better before they forced everyone to be in office full time.
Svantaggi
Unfortunately once the VP of Client Success left in November, the overall culture of the company permeated CS and I realized just how bad it was. The CEO makes many decisions that don't seem to make logical sense and the company's leadership does not stand up to him in any way. They did a round of layoffs in December and couldn't even had concrete messaging for those who were let go (some were told it was because they weren't hitting KPIs that had never been mentioned before and some were told it was simply due to layoffs). Generally things felt unpredictable and uncertain, changing rapidly and erratically. Additionally, the company requires employees to be in office 5 days a week for no reason other than we said so.