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      DISH

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      Recensioni su DISH

      Bad place to work - Recensione dipendente - Customer Service Representative II/Retention presso DISH

      1,0
      2 nov 2014
      Customer service representative ii/retention
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good salary, good benefits, good 401K program. Good job if you are going to school to get another job.

      Svantaggi

      Stressful job speaking to customers on the phone. Difficult job reading from a script and speaking on the phone for 8 hours a day. They expect you to be a robot. Customers yelling at you for 8 hours. You have got to have a lot of patience to work at DISH. The worst part of the job is the managers. A lot of arrogant people at the company that don't care about the employee. The QA process is messed up. Lack of professionalism at the company. You better get friendly with your supervisor, be in good working relations with him or her if you want him to help you dispute Quality assurance scores. I can deal with the customers yelling at me. I can't take the lack of professionalism at DISH.. DISH and I don't have the same values.

      Esplora altre recensioni su DISH

      5,0
      26 feb 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great and flexible work supported my growth through college

      Svantaggi

      Honestly that the product we were selling wasn't the best value

      avatar
      Risposta di DISH
      3mo
      It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
      3,0
      15 mag 2026
      Noc technician
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

      Svantaggi

      Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

      1
      avatar
      Risposta di DISH
      1mo
      Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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