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      DISH

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      Recensioni su DISH

      Very Disfunctional Leadership/Communication - Recensione dipendente - Retention Representative presso DISH

      1,0
      22 lug 2022
      Retention representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Free service after a short period of time (pay for equipment only), upbeat work environment (can get noisy--on purpose, to keep us "stimulated" is my guess), free lunches/snacks, nice clean work space, some of the nicest people I've ever worked with.

      Svantaggi

      Logic does not exist and middle-management is protected from any sort of accountability, training is poor (on purpose is my guess) and wearing down an unhappy customer to have them succumb and not cancel is rewarded-- doing the right or logical thing is often met with punishment of some sort (Tiers, manager reprimand, etc...). Corporate is so removed from what the agents do. Hours and lack of flexibility makes for a poor life/work balance, sometimes asking (secretly requiring) overtime, meanwhile call queues can get so low that VTO is offered, but frowned upon if the agent takes it.

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      5,0
      26 feb 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great and flexible work supported my growth through college

      Svantaggi

      Honestly that the product we were selling wasn't the best value

      avatar
      Risposta di DISH
      4mo
      It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
      3,0
      15 mag 2026
      Noc technician
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

      Svantaggi

      Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

      1
      avatar
      Risposta di DISH
      1mo
      Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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