CSR - Recensione dipendente - Customer Service Representative presso DQS Group

Self driven approach, remote working

Long work hours which means lots of evening and weekends working to complete tasks

Inside staff are knowledgeable, helpful and supportive despite the toxic management.

Health insurance is the worst yet with minimums so high you can’t afford the out of pocket then skip the doctors. Consider declining to try state insurance coverage. Management is quick to come to their own conclusions before listening to the individual or team doing the work. Due to lack of planning Managers panic. Teams are pinned against one another for survival making a toxic situation. If you’re desperate to stay you’ll be pulled into meetings about meetings, work more jobs, gaslighted, cuss at and spoke about behind doors. Annual reviews are measured 1-5, don’t expect over a 3, don’t expect to review your managers and consider only achievements the manager wants with last year’s issues you’ve overcome to be included since you can’t outshine the team. Managers are sent to HR but they only change for a period of time and come back with a vengeance, think passive aggressive. Targets are moved without discussion. Training is very poor so that managers can keep their controls and blame you for shortcomings. Management overpromises and looses clients as well as reputation.