Good office culture, poor company culture and incentives - Recensione dipendente - Call Center Agent presso DaBella

3,0
20 lug 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Great coworkers and passionate office level management/supervisors - Unlimited OT - Flexible PTO - Fun work environment - Opportunity for leadership training

Svantaggi

- Bonus structure has worsened - Overtime is less of a bonus and more of a requirement for most employees to hit production, let alone bonus - Most leads get called 3+ times a day - Uneven dispersement of opportunities - Sales teams constantly misrepresent the results of their appointments (messes with our calls and our bonus) - Seemingly disfuncional communication (lead notes get erased after each appointment so we have to ask all the same questions for each reset) - Many agents set appointments that result in several hundreds of thousands of dollars worth of revenue and see a few hundred dollars in bonus (if they bonus at all) - Management expectations and minimums stay the same even as lead quality and opportunity decreases

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Risposta di DaBella
11mo
Thank you for taking the time to share your detailed experience with us. We truly appreciate your recognition of the team environment, leadership training opportunities, and the flexibility offered within our call center. It is clear that you were a valued member of the team, and your contributions during your time here have not gone unnoticed. We understand that your feedback stems from a desire to see continued improvement and fairness across all levels of the organization. While we cannot speak to each individual circumstance, we want to affirm that We Care deeply about our employees, just as we do about the families we serve. Your note about feeling supported by supervisors is encouraging and reflects the passion our office-level leadership brings to their teams each day. At DaBella, our growth is rooted in the belief that We Lead by example and We Grow through listening, adapting, and improving. We continuously evaluate our systems, bonus structures, and communication processes to ensure they align with both our core values and the evolving needs of our team members. Your feedback about communication and expectations will be shared with the appropriate leadership for further consideration. While we are proud of the opportunities we offer, we also know there is always room to do better. Thank you again for your honest perspective. We wish you continued success in your career journey and sincerely appreciate the time you spent with DaBella.

Esplora altre recensioni su DaBella

5,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Unlimited Income potential, Paid training provided, Support & Growth opportunities. Never having done a sales position before, the training and support I have received has been instrumental to my own success here. The growth plan has helped me move forward with my career, and I am grateful for the help I have had to bring me to where I am today. I am excited about future opportunities I have with the company. The ability to provide for my family by helping homeowners take care of their home, and also training and mentoring others to take control of their income and help others provides extreme fulfillment for me.

Svantaggi

Success is dependent on your effort. If you are willing to work harder than others, you will be more successful than others. It is a beautiful system, but if you are not willing to put in the effort most likely this is not the role for you. This job is an amazing opportunity for the right people, people who want to work hard, who have drive and want to be successful.

2,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The training pay is decent

Svantaggi

Everything else about this company

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