No career growth for technical support engineer - Recensione dipendente - Technical Support Engineer presso Datadog

2,0
3 nov 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- The equipment provided - Continuous support from other co-workers - Flexibility to some extent

Svantaggi

1. Limited career growth opportunity 2. ZERO opportunities for lateral move to other departments that is not Sales 3. Surrealistic KPIs (Key Performance Indicators) for Technical Support Engineers and other areas 4. ZERO bonus in Sales participations for Technical Support Engineers (if a huge customer signs up for the company services because of your support, or your Demo, you won't see a dime from that Sale) 5. Higher management (President, VPs and etc) is complacent when customers abuse the support team or the customer success team 6. Call-center duties, like chat shifts 7. VPs, President, SVPs are nothing more than slave-drivers who makes a lot of money with little to no work and don't even know the what kind of product the company provides or the work their subordinates do 8. Company prefers to hire people externally with no knowledge of the product than giving opportunities internally 9. Company does ZERO EFFORT to look after employees' mental health. Their external support for that provided by the company is outdated and the actions taken internally are non-existent (other than the occasional Pizza or drinks in a bar)

avatar
Risposta di Datadog
2y
We have read through your feedback and please know, we take all of these matters very seriously at Datadog. We apologize that you feel you did not have opportunities for your concerns to be heard and to explore other positions within the company. We continuously strive to have a culture of feedback, accountability, and learning. Our culture is rooted in having a growth mindset, providing equal opportunity, plus assisting with the career aspirations of all employees. We will share your concerns with leadership and our People team so that we can learn and act. We appreciate the impact you had with us while at Datadog, and wish you all the best on your future endeavors. If there is any further information you would like to provide, you can also do so anonymously by contacting our third-party provider EthicsPoint at https://secure.ethicspoint.com/domain/media/en/gui/52231/index.html.

Esplora altre recensioni su Datadog

5,0
6 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

One of the best place to work, amazing team, intresting technologies, please to grow

Svantaggi

Nothing to improve for this moment

3,0
5 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great product, in-person office atmosphere is very good, great learning opportunity for someone newly stepping into first sales role from previous SDR position

Svantaggi

Ran through sales account patches, below average base pay for role vs. rest of industry, can be a bit of a pressure cooker at times, high turnover

Vedi recensioni per: Utile|Valutazione|Data|Tutto