Great Place to work - Recensione dipendente - Call Center Agent presso Decision Point Research

Great place if you want to get some experience in marketing world

It's best to look at your position as a starting point. No room to grow

I engaged entirely with different clients, provided excellent customer service. Performed opinion-based studies and collect necessary information from leads and different/diverse demographics which are used to help improve businesses and service. Used MS Windows system and Excel to track my call records and create reports of my workflow and actively participated in team meetings/huddles and upgrade training to keep up with the demands of the industry and to maintain excellent customer satisfaction.

Not enough work hours to survive. The job is more passive and not engaging enough to both the agent and customers.