Exhausted and Anxious working for Dell Services TPA - Recensione dipendente - Customer Service Representative presso Dell Technologies

2,0
5 lug 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good health benefits, LOMA free training, free weight room for employees, good time off policies and 1 week per year you have worked vacation time (ex 1 week for 1 year of time). Has a beautiful campus. Has a good Employee Purchase Program. Have wonderful co workers who understand what each other is going through and will help you as much as humanly possible. The company does have an ethical code that it does stand up for. Volunteering does have its perks here also.

Svantaggi

There is no real training as it is sink or swim with the small amount of training you (hopefully) get. There is not enough people in most departments. Due to the privatizing of the company, all bonuses have been frozen indefinitely. Still making base pay after two years. Overtime swings from mandatory every night to none at all with no warning. Many people doing 3-4 peoples jobs with no incentives and no time to do their own (as there is no time between calls to note, do tasks, or breathe for that matter). Promotions are only if you are a favorite.

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5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I like it here a lot

Svantaggi

Pay could be a little higher

1,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

At this point? None honestly.

Svantaggi

They did a complete 180 since I got hired. Came in as remote during COVID and now that they forced most people back to the office, they made us 3rd class citizens in the company. Can't get a raise, a promotion, any spiffs or even the same contests that the people in the office do. This company does not keep promises and has been constantly doing workforce reductions ever year like clockwork for 4 years now. The COO Jeff Clarke is an absolute clown as well, you have to go into the office dressed as business casual, but this guy goes to One Dell World in undersized lame t-shirts every year. Hypocrisy at all levels of this company. Just looking for a good opportunity and I am out, after talking to my co workers I feel like 70-80% feel the same. The tools also suck and are down half the time as well.

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