Vantaggi
I believe in this company. Smart people. Nice, informal, environment.. Good online training support. Quick way to learn what you don't know, should know, and need to learn, asap!. As a matter of fact, I plan to re-apply once I have learned all I need to know to perform the job with confidence and excellence.
Svantaggi
I side-jocked with other agents for two weeks. The call center trainer was nice and knowledgeable but he was also elusive and disengaged until the third week. My one on one with him did not occur until the 3rd week. The trainer said that it was "not cost efficient" to train just one person and that he was waiting for more trainees to join the class before he trained me. The supervisor kept saying that was going to sit down with me and show me a few things but he was busy and never got around to it. When the manager saw that I was still side-jocking and not taking calls on my own after three week, he terminated my contract.