Good while it lasted - Recensione dipendente - Member Service Representative presso Devoted Health

2,0
22 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work from home opportunity Independence Support from team & supervisors Pay

Svantaggi

Massive lay offs Say they value you but they really don’t Will say they care about their employees but at the end of the day they’re just like all the other company’s, you are discardable. They say they want you to care for the member & do anything to help them, yet all they care about is how many calls you take & your stats. During busy season calls will be back to back to back with not even a second in between. They give advancement opportunities to the ones who deserve it least, management tends to favorite those who are ‘ass-kissers’

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Risposta di Devoted Health
9mo
Thank you for taking the time to share your perspective and experience with us as a Member Service Representative. We’re happy to hear that you’ve enjoyed the ability to work remotely with us, but we’re sorry to hear the majority of your experience has not been positive and appreciate you taking the time to leave us some feedback. The reduction in force earlier this year was hard on all of us. Devoted offered generous severance packages to those who were affected. If you would like to continue the conversation please reach out to Mmulcahy@devoted.com or Tmayes@devoted.com

Esplora altre recensioni su Devoted Health

5,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Welcoming and kind employee culture -Support and strong project feedback -Clear communication -Employees believe and support the mission of the company -Enthusiastic, talented, and passionate leaders

Svantaggi

- There are two office spaces for hybrid work- they are great facilities but there are only two

4,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Competitive pay, benefits and great hours. Lots of commission potential

Svantaggi

The favoritism within the sales department is insane. Some of their 'top sellers' are just bullies to the clients, and will hang up on plan changes (since we don't get paid for them outside of AEP)it seems like they let them get away with it because they get sales.

1
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Risposta di Devoted Health
2d
Thank you for taking the time to share your perspective and experience with us as a Telesales Agent. We're glad to hear that the pay, benefits, hours, and commission potential have been strong points for you, and we appreciate you being candid about the areas where we can do better. We take the concerns you've raised about favoritism and how some agents treat potential members very seriously. Doing right by our members is at the core of our mission, and no level of sales performance justifies treating anyone with anything less than respect. If you’d like to continue the conversation, please reach out Jacquelyn Singleton at jacquelyn.singleton@devoted.com
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