Diligent

4,0

17 ago 2022

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Diligent generally offers a welcoming and laid-back company culture. This is notable considering the space in which the company operates and the caliber of clients that we service. There are many opportunities to advance and enter commercial roles in the mid-market and enterprise spaces, which will position you for a successful career at Diligent or elsewhere. Initiative is often rewarded; there are always more responsibilities that you can take on, and from my experience, your extra efforts don't go unnoticed. Members of executive management don't seem especially personable or passionate. However, they exhibit a methodical understanding of the company's trajectory and emerging issues we might face. I don't think it's by sheer luck that Diligent has been able to avoid layoffs thus far in an adverse economic climate (knock on wood). That being said, it's not lost on me that at the beginning of 2021 we did lay off a substantial percentage of our team...

Svantaggi

Disorganization. Over the last few years, we have acquired several companies in the GRC space. Compounding that with a massive restructuring in 2021 and a ton of new hires, Diligent can be a very confusing company to work for. What I mean by that is that processes shift on a weekly, if not daily basis, and changes are often not well communicated to dependent teams. Some of our products are very complex and difficult to service, and in some cases, the people who knew best how to service those products have either been offboarded or quit over the last ~2 years. One of the big reasons of the reorg was to centralize our commercial org so that we had one central Sales and CS team, but then in 2021 we acquired several other companies which brought us back to square one in terms of operational centralization. Therefore, be prepared to be bounced around internally to get things done and answer questions that should be easy. Just try not to pull your hair out, and if you're working in a client facing role, be prepared to deal with some frustrated clients.

Risposta di Diligent

Thank you so much for taking the time to share your candid feedback and for your many years of service with Diligent. We’re so pleased that you’re seeing so many opportunities for advancement and growth within the business. Even better, that you’re feeling recognized and rewarded for your efforts. There is no shortage of opportunity to take on new responsibilities and challenges and it’s great that you’re finding ways to do this. We’re also glad to hear that you’re enjoying the company culture. We hear your feedback about navigating the organization. As Diligent grows, it can be a challenge to identify the right channels to push through decisions or find information. We are continuing to invest and build new ways to improve operational excellence, and this will be a strong focus for us over the coming year. We will also be taking a look at the onboarding process to see what we can tighten up and improve. Thank you again for your feedback and if there’s anything else we can do to support you, please don’t hesitate to get in touch. - Avigail Dadone, Chief People Officer

Rarely easy, at times confusing and frustrating, but often rewarding - Recensione dipendente - Account Management presso Diligent

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