Toxic Workplace - Recensione dipendente - Customer Success Manager presso Diligent

1,0
25 apr 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Not much, when all went sour with mass negative changes

Svantaggi

Completely removed all historic background for the company.

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Risposta di Diligent
3y
Thank you for your feedback which we are taking onboard. We are disappointed to hear that this was your experience and will spend time with the team in Sydney to work on local improvements. As an organization, we recognize that being a high-growth technology company comes with setting and pursuing ambitious goals, moving fast and making changes as our client needs evolve. Key among our success traits are learning relentlessly, and embracing change, which has resulted in working hard to improve our integrations and workflows so that we can deliver a unified and optimized platform for our clients as well as an exceptional experience for our team members. As mentioned, we will be sure to take your feedback onboard as an opportunity to improve. If you’d be comfortable, I'd encourage to you to share more specific input with us through our confidential HR email, HRconfidential@diligent.com. Thank you for your contributions at Diligent, and we wish you the best going forward. - Avigail Dadone, Chief People Officer

Esplora altre recensioni su Diligent

5,0
2 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

can be challenging but rewarding. team culture is good

Svantaggi

sales positions don't open up fast enough

1
2,0
11 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Svantaggi

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Risposta di Diligent
3mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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