Vantaggi
The benefits start from day 1, the pay is good, the work isn't terrible. It is customer service over the phones. They provide all of the equipment, give you a stipend for a home office once you start, and then pay you a monthly internet stipend. They mail out several opportunities every so often within the company to move pay scales or schedules by switching job roles, if you have perfect attendance and quality scores. They also have many opportunities to volunteer for community projects that are meaningful. They have great company culture, when I had my baby, they sent me a onesie!
Svantaggi
They are very strict with quality. The call grading was disproportionate to the issue. They give some 'wiggle' room with your calls so you don't fail your monthly quality goals, yet if you get even forget something as small as providing a phone number for a department, you fail your entire month. You get fired after 3 consecutive fails. This is a hard year at there is a merger going on so they are stricter than ever and switched CEO's a few times.