The technology has been developed over the past decade for live qualitative research. Great for that. Any other video or qualitative tools are very lacking. Good base salary for salespeople. Good people for the most part.
Svantaggi
You must stay in your lane. Marketing operates in a vacuum from Product Development, and both don't want to hear from Sales. Very political. Only one or two real researchers on staff, trying too hard to be a tech SaaS company.