Vantaggi
Work from home equipment provided Opportunity to learn in other departments The job has a big social impact helping patients
Svantaggi
Biting off more than it can chew. Often overpromsing current or new clients without adequate planning of resources for implementation and support Tech rollouts have not been managed well, leaving staff and clients frustrated when staff are left fire-fighting unexpected issues The amount of comms per day is anxiety-inducing. Staff often have to check comms on days off for fear of being unable to catch up on their return to work The workload on the PS Team has become excessive because of some of the issues mentioned previously. The seemingly inability of the company to say no or turn down projects, rushing into projects without proper planning. All of which add unnecessary pressure to teams who also have to ensure this excessive work and comms is dealt with accurately and quickly, in order to adhere to KPI's. Any deviation from KPI baseline then becomes an issue.