Simple place, decent pay - Recensione dipendente - Customer Experience Guide presso DriveTime Automotive Group

5,0
25 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy gig and good benefits

Svantaggi

Slightly weird hours. Potentially long hours

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Risposta di DriveTime Automotive Group
2y
Thank you for sharing your experience as a Customer Experience Guide. We're delighted to hear that you find your role at DriveTime to be a good gig with good benefits. At DriveTime, our retail environment may occasionally require team members to extend their hours or stay a little later to ensure every customer receives the assistance they need. This flexibility allows us to accommodate our customers' schedules and provide exceptional service while maintaining a healthy work-life balance for our team. Thank you again for taking the time to share your experience. We're delighted to have you as a part of our DriveTime family, and we wish you continued success and fulfillment in your role.

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5,0
15 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Always busy, good pay, decent hours

Svantaggi

Upper management regularly rolling out new initiatives that hinder dealerships ability to sell.

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Risposta di DriveTime Automotive Group
2w
Thank you for sharing your experience as an Assistant Manager. We're glad to hear you enjoyed the fast-paced environment, competitive pay, and work-life balance the role provided. As our business evolves, we're continually looking for ways to improve processes and better serve both our customers and employees. Feedback from team members helps us evaluate these efforts and identify opportunities to enhance the experience for everyone involved. Thank you for sharing your experience, we wish you all the best in your future endeavors.
1,0
27 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Break room Covered work area good lighting

Svantaggi

Deceptive Company policy that is hard to access (Need to create a case with HR to review policies that are not easily located). Management over work with little notice for demand of Overtime. Management Typically uses google search to base their decisions instead of consulting their diagnostic team. Over demand of core job responsibilities ( Doing more than what you agreed to do upon hire). If Something was missed or not performed a certain way management will stop your production to show what you did wrong with the expectation that you will still hit production targets. Management also tends to talk down instead of a coaching approach. If you happen to go above and beyond (which is hard to do) little rewards come your way ( Things that wont come). Typical work shifts consists of maintaining a pace that is hard to achieve to always hit targets even if several roadblocks are in the way that you cant avoid. Overall working here I found it difficult to effectively communicate with management or other co-workers. * Working here I have personally experienced Sexual harassment and sexual assault, I have informed management and have heard no update on that topic other than "talked to said employee". Then Said Employee's behavior changed and found it extremely difficult to perform duties.

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Risposta di DriveTime Automotive Group
1d
Thank you for taking the time to share your feedback. While we're glad you appreciated aspects of the work environment, we're sorry your experience didn't align with the values we strive to uphold. The DriveTime Family of Brands is committed to fostering a workplace where employees are treated with respect and concerns are taken seriously. We encourage any current team member who experiences or witnesses behavior that doesn't align with our values, or believes a concern has not been appropriately addressed, to contact Talent Support so it can be reviewed. We also appreciate your feedback regarding policy accessibility, communication, and leadership as we continue working to improve the employee experience. Thank you for sharing your experience, we wish you all the best in your future endeavors.
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