Vantaggi
Established company. Good benefits from day one. Front loaded time off. Quarterly KPI bonuses. Yearly bonus and raise. Can work remote hybrid. Able to get sales commissions. They supply all of the work from home equipment. On site gym facilities - Clearwater. Good health programs and incentives to lower your insurance premiums.
Svantaggi
No stipend or compensation for internet costs for work from home. Reporting for storm duty on a moments notice (w/in 1 hour) at least 6 times a year for one week at a time. Mandatory OT for large storms, or after holidays or any system update. Micromanagement. QA is ridiculously critical. In such a huge corporate giant, getting any meaningful change that would positively impact employees and customers is next to impossible. Also they don't allot for any career development time. If a training isn't assigned to you or in your current scope of duties, you are restricted by business need if they will allow you to participate in career development. - surprise - as a customer service rep, there is always a business need. If you're not super computer savvy and proficient, this is not for you. Also the knowledge management system needs a COMPLETE overhaul. They want you to go find the answers and there is minimal organization to the resources. Also if you have management experience, or are above average in aspirations or aptitude, good luck on getting opportunities to move quickly where your talents can be put to good use.