TERRIBLE place to work - Recensione dipendente - Billing Customer Service Representative presso Duke Energy

- By law, not supposed to sell ancillary products, but they REQUIRE that you pitch these products to people already having a hard time paying their bills. Pretty disgusting. - Very arrogant and haughty attitude from management. They all think they are God's because they work for an Energy MONOPOLY and run around making themselves feel important by saying cutesy things like "Without Duke, it's Dark." Basically saying we don't give an F about you or your household, pay up now, or we'll turn your power off. Very inhuman people. - Management treats everybody like children, EXCEPT for other managers. It's quite a joke. - Mandatory overtime and NO, you don't get a choice. - Set schedules HOWEVER, they can change it at last minute and NO, you don't get a choice. Never know if you are going to be required to work late so that sucks. - Would NOT recommend the call center. It's a sucky job for sure.