Vantaggi
Wonderful, wonderful customers. If you do your job well they’ll come back every day. You meet so many people from around town that you never would have noticed before. So many customers were on a first name basis with us, because of how often we say each other and talked for a few minutes each day. Definitely a rewarding job.
Svantaggi
The General Managers don’t stick around. Every few months theres a new manager, new policies, new everything. You’ll have to re-learn where every little thing is kept, so good luck finding sugar packets or spoons every time. Promotions are based on favoritism, as are write-ups. Of course some are well deserved but most of the time it’s due to time spent outside of work. They also expect you to work off the clock, even when someone points it out, it’s encouraged by GMs, AGMs, and some shift leaders. Tips used to be split amongst who was on the floor, so all present crew members and shift leaders. We used to go home with $5-$7 a day, split each time a shift leader passed the shift on to the next leader, and it was fair. Now expect to have your hard earned tips to split amongst everyone, even if they’re higher up the ladder. Management won’t back you up. They’ll take gossip as truth and feed into it. Even if you have reason to feel unsafe around someone, you’ll still be scheduled with them. No attempt at transferring stores, or even work different shifts. Sensitive information is left out constantly, like harassment reports, who will get fired next week, and so on.