The higher management of E.ON and those who make the key decisions clearly have no interest in listening to the staff. It is the staff that do the job day after day whether that is taking calls from customers or working in back office.
The new senior management team that came into E.ON were more focused on making budget cuts and getting rid of people. They had no interest in making our jobs easier. It is clear now given the high number of people leaving that this is a company going downhill. It is a shame as the people leaving because these were loyal members of staff who were very good at the jobs they did.
Key decisions made were made without any consultation with staff and I believe this mainly to the detriment of the customer. The customer is supposed to be the focus of what E.ON does but instead they have taken away the benefits of being an EON customer and made the staff really miserable.
