Mental health destruction - Recensione dipendente - Customer Service Advisor presso E.ON

Just do yourself a favour if you are considering working at E.ON - and move your focus elsewhere. If you do join, you will have your mental health systematically and steadily destroyed with no regard. You are recorded from all angles, your screen is recorded, your calls are recorded, the time you spent on the toilet is recorded. You WILL be approached if you are a minute or two late back from a break or are using the toilet "too much". These conditions can only be described as dystopian and prison-like. You will have customer calls fired at you constantly from the start of your shift to the end, with no chance of a breather. You will be verbally and emotionally abused by customers and you will not have an opportunity to offload this later, or to challenge it. You will just have to take the next call and be abused again. Your manager will likely do nothing to help, and will make everything worse by micro-analysing everything you do. The team managers seem to do very little actual work. There is no hope here. The toxic environment is intentionally left to fester, and it is damaging. For the good of your health, have nothing to do with E.ON.